FAQ

Q: Why these earbuds can not pair with my mobile phones?
A: 1. Please make sure the earbuds full charged and power on.
     2. Please make sure the bluetooth of your phone is turn on.
     3. If above 2 points have no problem, please put earbuds into charging case and reconnect earbuds with your phone.

Q: Why does the music cut in or cut out?
A: First, please do not let the distance between these earbuds and your phone more than 33 feet(without obstacle). If the distance less than 33 feet, please note 2 tips as below:
    1. Please make sure there is no obstacle between the earbuds and your device.
    2. Please make sure there is no microwave oven/ wifi transmitter around you, which are more likely to produce electromagnetic interference and result in signal interruption.

Q: Why does these earbud can not be charged and not disconnected with my phone even earbuds are put into case and i have closed the case
A: Please make sure the charging case are not in low battery, if the charging case are in low battery, earbuds can not be charged and not disconnected even they are in case. So, please charge the case fully first.

Q: Why earbuds can pair with phone, but couldn't pair with PC/Pad?
A: These earbuds connected with previous device automatically. Please forget earbuds at your previous device before you pair with new device.

Q: Why earbuds or charging case couldn't be charged?
A: 1.The charging contacts of earbuds or case are dirty. Please clean the contacts with alcohol first.
    2. Use usb-c cable to charge for case.

Q: Why the sound for calls are poor or small?
A: 1.Only wear the sub earbud. Please use two earbuds for calls and keep L earbud's mic close to your month. If you only wear one earbud, please keep the other one into charging case and close the lid of case
2. The microphone hole was blocked. Please clean the microphone hole.
3.The grilles or ear tips are dirty. Please clean the grilles and ear tips.