FAQ
Q: My Amazon return window has ended. Can I still contact TAGRY?
A: Absolutely. Your TAGRY 5-year warranty can provide support beyond Amazon's standard return period. Contact us for warranty support and replacement assistance.
Q: My earbuds or headphones won't turn on. What should I do?
A: Make sure your product has enough power and try charging it first. If the issue continues, contact us and we'll help troubleshoot it.
Q: One earbud isn't connecting or working. Can you help?
A: Try resetting and reconnecting the earbuds. If the problem remains, our support team is ready to help.
Q: My earbuds or charging case won't charge. What should I do?
A: Check that the charging contacts are clean and properly connected. If the product still won't charge, contact us for assistance.
Q: The battery doesn't last as long as expected.
A: Battery life can vary depending on volume, features, connection, and usage. If you notice an unusual battery issue, contact us and we'll help determine the cause.
Q: The sound is too quiet, unbalanced, or has suddenly changed.
A: Check the volume, audio settings, and make sure the earbuds are clean. If the issue persists, our support team can help.
Q: The microphone or call quality isn't working properly.
A: Check your Bluetooth connection and make sure the microphone openings are clean. If you're still experiencing problems, contact us.
Q: My earbuds keep disconnecting or won't pair.
A: Try turning Bluetooth off and back on, forgetting the device, and pairing again. If the problem continues, we're here to help.
Q: My earbuds are uncomfortable or don't fit properly?
A: Try adjusting the fit or selecting a different ear tip size if available. If you still have concerns, contact us and we'll do our best to help.
Q: I've had my TAGRY product for a long time. Can I still contact you?
A: Absolutely. You can contact us whenever you need help. We're here to support you throughout your ownership of the product.
Our Commitment
At TAGRY, we believe customer service shouldn't end after a purchase.
We are committed to treating every customer with care, taking every concern seriously, and making every reasonable effort to provide a helpful solution.
We're here whenever you need us.